Zendesk Data Breach Impacts 10,000 Users

Zendesk Data Breach 2019

Company: Zendesk

Date Exposed / Disclosed: October 2, 2019

Date(s) of Breach: Dating back to November 2016

Estimated # of Impacted Consumers: 10,000

Data Potentially Compromised:

Personal information of approximately 10,000 users that had registered Zendesk Supportand Chat accounts…

For the 2016 breach, Zendesk said the hacker accessed information from all categories of Zendesk users, including customers, agents, and end users alike, such as:

  • Email addresses, names, and phone numbers of agents and end-users of certain Zendesk products, potentially up to November 2016.
  • Agent and end user passwords that were hashed and salted, potentially up to November 2016.
  • Transport Layer Security (TLS) encryption keys provided to Zendesk by customers.
  • Configuration settings of apps installed from the Zendesk app marketplace or private apps. This may include integration keys used by those apps to authenticate against third party services.

Zendesk said it found no evidence that hackers ever used agent and end user passwords since the breach. (Source – ZD Net)

Method of Breach: Hacked

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